Item Personalization

Printable Areas

We use pre-manufactured stock packaging, which allows us to offer some of the fastest turnarounds in the UK. Because of this, we can only print in pre-defined areas, we do not offer full-surface printing. All available print areas are clearly shown on each product page. If you're ever unsure, feel free to reach out before ordering.

Artwork Format & Quality

To get the best results, we recommend providing high-resolution artwork (300dpi), ideally as a .png with a transparent background. We also accept .jpg, .pdf, .ai, .eps, and .psd files. Avoid large blocks of solid colour, which can produce slight banding during the inkjet printing process. Flatten or outline text to prevent compatibility issues.

Please note: We cannot guarantee exact Pantone colour matching, especially when printing on kraft or manila materials, where the natural background may influence the final result.

White & Metallic Printing

We do not print with white ink, so any white areas in your artwork will appear as the natural colour of the material. Metallic colours (e.g., gold, silver) will be printed as high-quality flat colour equivalents. Embossing and foiling are not available, as our inkjet printing system is designed for speed and flexibility.

Pre-Print Proofs & Amendments

We’ll never go to print without your approval. You’ll receive a visual printed proof to review before production begins (excluding sample orders). If you need changes, you can amend your design until you’re 100% happy.

Changing Artwork

While we can make minor adjustments (like resizing), we do not offer a full design service. You’ll need to provide final, press-ready artwork.

Setup Fee

Orders under £100 (excluding VAT) are subject to a one-time setup fee of £49.95. This fee is waived on re-orders of the same product using the same artwork.

Tolerances & Quality Expectations

Due to the nature of printing on pre-made packaging, small shifts in artwork placement may occur. Product dimensions may vary by up to 20mm, which is considered standard in the packaging industry. Slight imperfections or colour variations, especially on kraft materials, are to be expected and fall within acceptable tolerances.

White Label Orders

We’re happy to offer a white label service for customers ordering on behalf of others, ideal for agencies, resellers, or partners. You can flag a white label order at checkout or contact us to confirm the details. Your order will be shipped with no branding from us, helping you deliver a seamless experience to your client.

To ensure a smooth process, please make sure the end client has approved the printed sample before we proceed to full production. This helps avoid any issues and ensures everyone is happy with the final result.

Artwork Responsibility

You must have the rights to use any logos, text, or designs submitted. By uploading artwork, you confirm you have permission to use all content.

We're Here to Help

If you're ever unsure about file formats, print areas, or setup, please get in touch, we're happy to advise. Our goal is to ensure you’re completely satisfied with your personalised packaging experience.

Remove lead times from our company list and add to the delivery title so – Delivery & Lead Time Information.

All of our production timeframes begin only once we have received your artwork in the correct format and resolution and the proof sent is approved.

Please note our personalisation order cut off times for same day despatch are as follows:

• 12pm from time of final approval (subject to stock/production availability)

Customers are strongly advised to contact us before selecting and paying for Priority+ to confirm our availability and production capacity. Next-day turnaround is not automatically guaranteed and should not be assumed without prior confirmation.

All parcels and pallets are typically dispatched using a next working day delivery service, with deliveries taking place between 7:00 AM and 6:00 PM, Monday to Friday.

Please note that we are unable to guarantee specific delivery times or offer Saturday deliveries.

Fast Printed Packaging is not responsible for courier tracking and will not be held liable for delays, missed deliveries, or any resulting claims for refunds or reprints due to courier service failures.

Standard Production - 11 - 18 Business Working Day Production

Standard Production is FREE on orders over £70.00. Orders under this value will be charged a standard fee of £10.00.

Working days are Monday to Friday. Weekends and UK bank holidays are excluded from both production and delivery timeframes.

We are only able to deliver to addresses within England, Wales, Scotland, and Northern Ireland. We do not deliver to PO Boxes or BFPO addresses.

A minimum delivery charge of £20.00 will apply to the following postcode areas, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25.

An additional charge may be added prior to processing based on the delivery postcode. A member of our team will contact you upon receipt of your order if this applies.

If your order qualifies for pallet delivery, the delivery charge may need to be amended. You will be notified of this before production begins.

Express Production - 6 - 10 Business Working Day Production

Express Production: 6 - 10 Business Working Day Production is charged at a standard rate of £20.00. All conditions outlined under Standard production apply. A reginal surcharge of £50.00 applies to the same list of post codes detailed above.

Priority Production - 3 - 5 Business Working Day Production

Priority Production: 3 - 5 Business Working Day Production is charged at a standard rate of £50.00. All conditions outlined under Standard Production Apply. This service is currently unavailable for the following postcodes, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please select Express Production at checkout.

Priority+ Production - 1 - 2 Business Working Day Production

Priority+ Production: 1 - 2 Business Working Day production is charged at a standard rate of £80.00. All conditions outlined under Standard Production Apply. This service is currently unavailable for the following postcodes, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please select Express Production at checkout.

We cannot guarantee any delivery time scales once an item has been despatched and passed to a third-party courier. We have limited control over the advised delivery date/time and therefore this should be taken into consideration if receipt is time critical. Production and delivery times detailed above can be affected by national and / or local disruption, seasonal and / or weather conditions.

Same Day Collection

Same day collection in person from Cannock, Staffordshire is available dependent on order time, method and production availability. Please contact us first to check availability to ensure we are able to meet your requirements. Production costs are still chargeable, regardless of if it the item has been collected in person rather than delivered.

Lead Times

In most cases, we aim to produce full-colour printed proof samples within 24 hours, depending on the time of order, production method, and the quality of artwork uploaded at the point of order (correct format and resolution required).

Your full order will then be produced and dispatched within the lead time selected at checkout.

To ensure we can meet your required deadline, please contact us in advance to confirm availability before placing your order.

Deliveries / Failed Deliveries

Please be aware that deliveries are on an ‘all day’ basis Monday-Friday between the hours of 7:00 AM and 6:00 PM and cannot be specifically timed.

1. Parcel Deliveries:

If a courier is unable to deliver your parcel, they may leave a calling card—but this is not guaranteed. Please ensure someone is available to accept the delivery. If you would like to know the expected delivery date, contact us and we will provide the planned dispatch date.

Please note that we are unable to issue delivery instructions such as leaving parcels in alternative locations (e.g., “safe place,” “with a neighbour,” etc.). However, if you have specific delivery instructions that may assist, let us know well in advance and we will do our best to accommodate your request.

2. Pallet Deliveries:

We will not arrange a pallet delivery until the customer has confirmed the expected delivery date and advised of any delivery requirements, such as restricted access, specific locations, or the need for a tail lift.

If delivery cannot be completed due to the customer being unavailable or refusing the delivery, a re-delivery fee will apply. This fee will vary depending on the courier used, the nature of the goods, and the delivery postcode. A quote will be provided, and payment must be made in full before re-delivery is arranged.

3. Missing Orders:

If your order has not been received within 5 working days after the end of the stated production timeframe, please contact us immediately so we can investigate.

Fast Printed Packaging will not accept liability for non-delivered orders reported more than 7 calendar days after the expected delivery window has passed.

Please note: Fast Printed Packaging is not responsible for courier tracking and is not liable for refunds or reprints if our courier partner fails to deliver on time.

Fast Printed Printing FAQ’s

What are your lead times for fast printed products?

We can sometimes deliver locally, the same day, if required subject to availability, but our main options are next day or our standard 3-5 day service. All options are available to choose during checkout. If you require a faster turnaround, you must be available to approve a proof sample as we will not process any order until you are satisfied. Use the tabs to find out more about our delivery schedules and times.

How do you turn around a fast printed order so quickly when other companies are quoting weeks?

Unlike other printing suppliers, we print all orders in-house on our own equipment. We also store high levels of stock of our own premade blank products so everything on our website should be available to print on to straightaway.

Can I provide artwork to print and cover the full outside areas / panels of the box/packaging?

Our service is very unique in as much as we have 1000’s of pre manufactured stock packaging products ready to print your full colour artwork on to with the fastest turnaround in the UK. This does however give us limitations on what and where we can print on to the products. Our systems are designed for full colour images and / or logo’s / text in pre-defined areas of the stock packaging products we have so unfortunately we’re not able to print on the entire outside areas. (Please Note: All available print areas are shown by hovering over the red info ? icon within our artwork upload tool on the specific product page.)

Can I make any amendments once I receive my first sample?

Yes you can. You can make as many amendments as you require until you are 100% satisfied with the product you have ordered, as per our ‘Total Satisfaction Guarantee’.

I’m nervous to order a fast printed product as I may not be happy with the result, how can you reassure me?

We will not process and print your complete order until you have fully approved a full printed sample either by email, video, or a physical finished sample in the post. Please note, if you have ordered a printed sample only, this will be despatched as per your uploaded artwork and proof approval or corrections will be confirmed when you proceed to place a full order. You can make amendments as required until you are totally satisfied with your samples before your order is even put into full production. If you are not happy with the quality of the printed sample, we will refund your order in full without quibble. To ensure you are happy with the quality of the product we will print on, you can order a blank sample for a couple of pence.

Why are you cheaper than other suppliers?

We get asked this a lot! This is because we manufacture our own blank stock as well as print in-house so we do not have to pay third parties who also need to make a profit.

How do I supply my logo or artwork?

You can either use our simple online personalisation tool where you can upload your own PNG or JPG file and see exactly how your product will appear. Or you can simply email in to info@fast-printed-packaging.co.uk and let us take care of it for you. Be sure to use/send file formats such as PDF, PNG, JPG, TIFF, BMP, AI, PSD & EPS.

Can you match my exact pantone colour?

We are printing your artwork or logo onto a pre-manufactured product on an uneven surface in full colour which is an extremely difficult and challenging process to complete. Whilst every care will be taken to give you the best results, there may be some slight imperfections or very slight colour variances. This would be more prominent if printing on brown or manila materials. Please note we cannot guarantee to meet exact specific colour pantones and there may be some slight imperfections or colour variances. If you're unsure, we suggest you order a single printed sample which should be used as a guide.

Are your products and the process of making them environmentally friendly?

All base plain cardboard products are also manufactured locally (literally 4 miles from our warehouse) so further reducing our carbon foot print. All printable products are sustainably sourced, recyclable and FSC approved (where applicable).

Our packaging custom / personalisation printing machine / process uses a non-emitting digital water based inkjet process where almost all items are fed in to machine manually so other than the electric to run the machine (which is only whilst printing) it’s an extremely environmentally friendly process.

Which areas can I print on to?

Our service is very unique in as much as we have 1000’s of pre manufactured stock packaging products ready to print your full colour artwork on to with the fastest turnaround in the UK. This does however give us limitations on what and where we can print on to the products. Our systems are designed for full colour images and / or logo’s / text in pre-defined areas of the stock packaging products. (Please Note: All available print areas are shown by hovering over the red info ? icon within our artwork upload tool on the specific product page.)

General FAQ’s

What payment options do you currently accept?

There are several payment options available on our Fast Printed Packaging website. You can simply buy your items online by debit or credit card whose payments are processed by the world-renowned secure Stripe / Shopify Payments. Alternatively, you can use any of our Express payment options such as Apple Pay, Google Pay, PayPal and Shop Pay.

We can also offer a 30-day payment account (subject to Status). UK based Companies and established charities / organisations can have a 30-day month payment account following a satisfactory credit check. Government Organisations Public Sector and any FSTE 100 business automatically get instant 30-day credit accounts.

Are you based in the UK or overseas?

Unlike some other companies offering similar services, Fast Printed Packaging are based right in the middle of the UK in Cannock, Staffordshire, which helps our lead times and keeps our carbon footprint down.

How long have Fast Printed Packaging been trading?

Fast Printed Packaging is owned and run by Mailcoms Ltd who have been a leader in the mail and parcel fulfilment industry for over 16 years with an extremely high reputation for service and support.

What are your general lead times?

We can deliver locally, the same day, if required subject to availability, but our main option is next day or our standard 3-5 day service. All delivery options are available to choose during checkout. Use the tabs to find out more about our delivery schedules and times.

Do you deliver nationwide?

Yes, we have our own vans here at Fast Printed Packaging which we use to deliver both small quantity orders as well as larger pallets of product and orders. We can also distribute nationwide via several reliable couriers depending on who we feel can offer the best service.

Definitions

“Seller” refers to Fast Printed Packaging, the owner of this website. “Buyer” refers to the person or organisation placing the order. “Goods or services” refers to the items purchased from the Seller.

Payment

All payments must be made in full at the time of ordering. If payment is not received or is declined, the order will not be processed and no items will be dispatched. Ownership of goods remains with the Seller until payment is complete.

Payment Methods Accepted

We accept most major credit and debit cards, PayPal, and Klarna. Klarna options are subject to approval. Pay in 3 requires a minimum spend of £35, while Pay Now and Pay Later (30 days) have no minimum.

Delivery Policy

Delivery charges are calculated at checkout. If an item is lost during delivery, a full refund including delivery will be issued. The Seller is not liable for damage during delivery but takes reasonable steps to ensure all items are securely packaged. More details can be found in our delivery information found here: https://www.fast-printed-packaging.co.uk/pages/delivery-information

Before returning any items, you must contact us by phone on 01543 572 776 or by email at info@fast-printed-packaging.co.uk to obtain authorisation and return instructions.

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable.

Cancellation and Refund requests prior to artwork approval are at our discretion, but all design/setup costs remain payable. If your order has already been approved and entered into production, it cannot be cancelled and no refund will be issued.

These terms & conditions have been put in place to ensure fairness between all our customers and ourselves. To ensure we are always able to offer the best possible prices and provide a high level of service to everyone.

Using our websites or placing of an order indicates your acceptance of these terms & conditions. Please read them carefully. The submission of an order form and payment will be treated as an offer by you to purchase goods from us subject to these terms & conditions.

Our terms & conditions meet the minimum standards required under UK distance selling regulations and we reserve the right to alter them on a per order/customer basis at any time, using the UK regulations as a minimum standard, without notice. We will only do this under specific circumstances. For example, when the customer or delivery address is outside the UK, the products or services purchased are not part of our standard offerings or other regulations apply.

Definitions

In these terms of sale, ‘we’ means Fast Printed Packaging (a trading name of Mailcoms Ltd) and ‘us’ and ‘our’ will be construed; accordingly, and ‘you’ means our customer or potential customer for products (and ‘your’ will be construed accordingly).

Trade Sales: Items that have been supplied discounted from our single item rate or are paid for using BACS, internet banking, corporate or company credit card a company or on behalf of a company (limited or otherwise) are considered trade sales and not subject to consumer distance selling regulations. Please ensure you read these terms & conditions for more information on our returns policy for trade sales. Some of our websites display discounted multiple item rates. If you don't wish to use the discounted rate so that the order is not considered a trade sale, you should contact us in advance and the full single price rate will be applied regardless of the quantities purchased.

Reasonable time periods: We do not include weekends or bank holidays within the reasonable period time frame. However, we do include non-working hours. For example, 24 hours is considered to be 1 working day.

Opening hours

We are open between 9.00am and 5.00pm Monday - Friday excluding UK bank holidays.

Buying products from us

We reserve the right to cancel any order without prior notice. In this instance we will make the request for all monies to be refunded to the card/bank account used to make the purchase within 28 days. Many companies may be involved in the delivery of your order, therefore any delivery date specified cannot form part of the contract.

Description of goods

The description of items offered for sale on our websites are provided by the product description.

Product photographs and other images may contain items that help show the product in context. For example, the product may be placed in a room or situation where it’s designed to be used. These additional items are not supplied as part of the product, and you should check the full description before placing an order.

Some product images are supplied by the manufacturer and the final product may look slightly different. You should also consider colours and quality of the image may vary slightly from device to device and therefore should only be considered as a guide.

From time to time a manufacturer may change or improve the product slightly without notifying us. While we constantly monitor the goods supplied to us and update our websites accordingly it is impossible to be 100% accurate and the goods we supply may not match the descriptions or photographs exactly. The products supplied to you will be the current version as supplied in the UK to us by the manufacturer or distributor.

Please note: Measurements listed on our website may vary by up to 20mm due to manufacturer tolerances. This variation is considered acceptable within industry standards, and we will not be held liable for any discrepancies within this margin.

Personalised Products

Personalised items are non-refundable and/or non-exchangeable. We advise all customers to order a sample first to ensure the product is suitable. Returns are not accepted for unwanted goods or items ordered in error.

If your item arrives in an unusable condition or is damaged in transit, report it via email within 48 hours to info@fast-printed-packaging.co.uk. We are unable to process claims by phone.

Full payment, including mutually agreed artwork fees, is required upfront before production.

Fast Printed Packaging reserves the right to cancel or refuse any personalised print order at our sole discretion. This includes but is not limited to:

• Content that is offensive, discriminatory, defamatory or unlawful;
• Designs that potentially infringe copyright or intellectual property rights;
• Artwork we believe will not result in a high-quality finished product based on our standards and equipment.

We will make reasonable efforts to advise on alternatives, but we are not obligated to proceed if the final output would not meet our standards.

You are solely responsible for ensuring you have the rights to use all submitted text, logos, trademarks or images. By uploading content, you confirm ownership or permission to use these elements.

By submitting artwork or placing an order, you grant Fast Printed Packaging (Mailcoms Ltd) the non-exclusive right to use imagery of your finished goods for promotional purposes including advertising, website display, or social media. If you wish to opt out, please email info@fast-printed-packaging.co.uk.

We are not liable for:

• Low-resolution uploads resulting in poor print quality;
• Errors not corrected by you in the preview or proof;
• Use of protected artwork without appropriate permission.

When using our upload tool, your item will be printed as shown in the upload preview. We take no responsibility for errors missed by the buyer or insufficient quality files.

Any significant changes to artwork after the initial proof will incur a £49.95 fee.

All reasonable care will be taken in printing, but variations may occur due to substrate, ink, or surface. White and metallic printing is not available; white elements in artwork will use the material’s natural colour.

If cancelled after upload or setup, refunds will not be granted due to pre-production costs. Refunds prior to artwork approval are at our discretion, but all design/setup costs remain payable.

If you are ordering this for a third party via our ‘White Label’ option or a manual unbranded fulfilment request, then you will be fully responsible to ensure the organisation or person receiving these goods approve the printed sample. We will not take any responsibility for approved printed samples that are then rejected by your recipient.

Guidance Notes on Personalisation.

Printable Areas

Our service is unique, we hold thousands of pre-manufactured stock packaging products ready to be personalised with your full-colour artwork and offer the fastest turnaround in the UK.

Because we print directly onto ready-made packaging, there are some limitations regarding what and where we can print. Our systems are designed for high-resolution, full-colour images, logos, and/or text, printed in pre-defined areas of the packaging.

We do not print over the entire surface of the product.

Please note: All available print areas are clearly shown within the product images on our website.

Tolerances - Product & Artwork

Due to manufacturer tolerances, the physical dimensions of our stock packaging items may vary by up to 20mm. This variation is standard across the packaging industry and is deemed acceptable. We will not accept liability for discrepancies within this margin.

In terms of print results, exact artwork placement may shift slightly due to the nature of printing onto pre-assembled materials and surfaces that may not be perfectly flat or uniform.

Additionally, colour matching is approximate only. We cannot guarantee that printed colours will match exact Pantone references or CMYK/RGB values. This is especially true when printing on kraft, brown, or manila materials where surface texture and colour will naturally influence the outcome.

Artwork Format & Quality

For best results, we strongly recommend using high-resolution files, ideally in .png format with transparent backgrounds, at a minimum resolution of 300dpi.

We also accept the following formats: .jpg, .jpeg, .pdf, .ai, .eps, .psd.

Note that large areas of block colour should be avoided as they may result in minor inconsistencies due to overlapping inkjet lines inherent to the process.

Please also ensure any text is flattened or outlined where possible to avoid compatibility issues.

Important: We cannot guarantee exact Pantone colour reproduction.

Changing Artwork & Design

While we can resize or slightly reposition artwork to optimise it for printing, we do not offer a design or artwork creation service.

All submitted artwork should be final, press-ready, and formatted to fit within the visible print areas. If you are unsure about placement, please consult the product images or contact us before placing your order.

Can We Print White?

No, our systems do not print with white ink.

Any white elements in your artwork will be replaced by the natural background colour of the product — just as you would expect with standard inkjet or laser printers.

We do not offer embossing or metallic foil printing. Inkjet technology is used to ensure ultra-fast turnaround.

Metallic elements (e.g., gold, silver, chrome) will be printed as high-resolution flat colour equivalents, not reflective or metallic.

Artwork Setup Fee

A one-time, low-volume setup fee of £49.95 applies to all orders with a total product value under £100.

This fee will be automatically applied at checkout.

The setup fee is waived on re-orders, provided the artwork remains exactly the same as the original.

Disclaimer

We are printing your artwork onto a pre-manufactured product with full-colour inkjet technology. This is a technically challenging process due to variable materials, surface textures, and curvature.

While every care is taken to ensure high-quality results, slight imperfections or colour variations may occur — particularly on brown or manila kraft packaging.

We reserve the right to:

• Request revised artwork if we feel quality will not meet our standards,
• Recommend alternative formats,
• Or cancel and refund the order at our discretion if we are unable to achieve a consistent and acceptable level of print quality.

Delivery

All physical products are despatched by courier or post and are tracked. We do not issue delivery instructions requesting that parcels be left in alternative locations (e.g. “safe place”, “neighbour”, or at another address).

It is the customer's responsibility to ensure someone is available to accept the delivery at the specified delivery address. If no one is available, the courier may attempt to leave a calling card — however, this is not guaranteed, and we have no control over the procedures of third-party delivery agents. If a card is left, the customer must follow the instructions on the card and contact the depot as soon as possible to arrange redelivery or collection.

Deliveries can only be made to the original shipping address submitted with the order.

It is your responsibility to ensure you provide a valid and monitored email address and can receive emails from any of our domain names (see our website for full list). We cannot accept liability for missed delivery confirmations, updates, or failed contact attempts due to incorrect, inaccessible, or filtered email addresses.

Please be aware that deliveries are on an ‘all day’ basis Monday-Friday between the hours of 7.00am – 6.00pm and cannot be specifically timed.

If the courier suspects the recipient may not be authorised to accept the parcel (e.g., underage or unrelated third party), they may request suitable proof of identification. If ID cannot be provided, the parcel may be returned to us, and the customer will be liable for any additional redelivery or administration costs.

Pallet Deliveries: For bulk orders or certain packaging products, deliveries may arrive on a pallet. It is essential that the customer confirms in advance that they are able to receive pallet deliveries. This means:

• Having suitable access and space to receive a pallet;
• Either a forklift truck on-site, or confirmation that a tail-lift vehicle is required;
• If neither is available, the customer must confirm they will manually unload (“handball”) the pallet themselves.

We will not arrange pallet delivery unless the customer has explicitly confirmed that they can receive such deliveries and informed us of any access restrictions, equipment requirements, or special conditions.

Failure to provide these confirmations in advance may result in failed delivery and additional charges being incurred. The customer will be liable for all redelivery and administrative charges arising from refused or unsuccessful pallet deliveries.

If you are unable to accept a pallet delivery at your location due to access limitations (e.g., narrow roads, height restrictions, pedestrian zones, or other constraints) or lack of unloading equipment or staff, you must contact us before dispatch.

At our discretion, we may agree to fulfil the order in multiple parcel consignments instead of a pallet. However, this service will incur additional delivery costs, which must be quoted and paid in full prior to dispatch.

We will not proceed with pallet delivery until we receive written confirmation from the customer that the site is suitable and equipped to receive the delivery. Failure to provide accurate delivery information or to disclose delivery limitations in advance may result in failed or refused delivery. In such cases, the customer will be liable for all redelivery fees and reasonable administrative charges.

Any delivery date requested by the customer is not guaranteed and does not form part of the contract. All delivery times are provided on a best effort basis.

Orders not delivered or collected within the courier’s specified holding period (usually 5 working days) will be returned to us automatically. In such cases, we will apply:

• A reasonable administration fee;
• Any courier fees incurred;
• And full redelivery costs (which are not subsidised, unlike the initial delivery charge).

If your parcel appears damaged on delivery, do not sign for it. Refuse the parcel and report the issue to us. If the parcel is signed for, it will be deemed to have been delivered in good order.

If damage is only discovered after accepting the parcel, you must notify us within 24 hours of delivery. We insure parcels in transit, but once signed for, we must file an investigation with the courier before any compensation or resending can occur.

We cannot send replacements until the courier has completed their investigation and authorised a resolution.

Charges Passed to Customer

We reserve the right to pass on in full any charges levied by our courier or delivery partners, including but not limited to:

• Incorrect or incomplete address provided;
• Request for redelivery to a different location;
• Incorrect delivery method selected (e.g., standard instead of pallet);
• Missed or refused deliveries due to unprepared access or equipment.

Standard Production - 11 - 18 Business Working Day Production

Standard Production is FREE on orders over £70.00. Orders under this value will be charged a standard fee of £10.00.

Working days are Monday to Friday. Weekends and UK bank holidays are excluded from both production and delivery timeframes.

We are only able to deliver to addresses within England, Wales, Scotland, and Northern Ireland. We do not deliver to PO Boxes or BFPO addresses.

A minimum delivery charge of £20.00 will apply to the following postcode areas, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25.

An additional charge may be added prior to processing based on the delivery postcode. A member of our team will contact you upon receipt of your order if this applies.

If your order qualifies for pallet delivery, the delivery charge may need to be amended. You will be notified of this before production begins.

Express Production - 6 - 10 Business Working Day Production

Express Production: 6 - 10 Business Working Day Production is charged at a standard rate of £20.00. All conditions outlined under Standard production apply. A reginal surcharge of £50.00 applies to the same list of post codes detailed above.

Priority Production - 3 - 5 Business Working Day Production

Priority Production: 3 - 5 Business Working Day Production is charged at a standard rate of £50.00. All conditions outlined under Standard Production Apply. This service is currently unavailable for the following postcodes, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please select Express Production at checkout.

Priority+ Production - 1 - 2 Business Working Day Production

Priority+ Production: 1 - 2 Business Working Day production is charged at a standard rate of £80.00. All conditions outlined under Standard Production Apply. This service is currently unavailable for the following postcodes, regardless of order value:

AB31-38, AB41-56, BT, FK19-21, HS1-9, IV41-49, IV51, IV55-56, KA27-28, PA20, PA41, PA60-88, PH42-44, GY, JE, IM, PO31-41, TR21-25. Please select Express Production at checkout.

All of our production timeframes begin only once we have received your artwork in the correct format and resolution and the proof sent is approved.

If artwork is sent separately by email, or if it requires review or modification, production will not commence until all internal and external approvals have been completed. This may delay the start of the production period.

Customers are strongly advised to contact us before selecting and paying for Priority+ to confirm our availability and production capacity. Next-day turnaround is not automatically guaranteed and should not be assumed without prior confirmation.

Same Day Collection

Same day collection in person from Cannock, Staffordshire is available dependent on order time, method and production availability. Please contact us first to check availability to ensure we are able to meet your requirements. Production costs are still chargeable, regardless of if it the item has been collected in person rather than delivered.

Please Note – Production vs Delivery

We aim to meet the production timeframes stated for each service level (for example, Priority+ offers 1–2 business days for production). However, these timeframes refer strictly to production, not delivery. Once an order has been completed and handed over to our third-party courier partners, we have limited control over how quickly the item reaches you.

As such, we cannot guarantee any specific delivery date or time. If your order is time-critical, you should take this into account before placing the order and consider any possible courier-related delays.

Delivery times may be affected by national or local disruptions, seasonal volumes, adverse weather conditions, or other operational delays within the courier network.

Damaged Goods

All goods are thoroughly checked prior to dispatch. However, in the unlikely event that any items in your order arrive damaged, you must notify us within a reasonable time, typically within 24 hours of signing for the goods, and provide full details of the damage.

To help us process your replacement quickly, we may request photographic evidence, which should be provided via email. If you are unable to supply photographs, we can arrange for the items to be collected and returned to us for inspection. In this case, someone must be available at the collection address at the arranged time, and the goods must be appropriately packaged to prevent further damage during return transit.

Once the items are returned to us, we will carry out a full inspection. If the damage is confirmed, we will issue a replacement as appropriate. However, if we conclude that the goods have been deliberately damaged to avoid return costs on an unwanted order, you will be liable for the return shipping charges, a reasonable administration fee, and the full cost of reshipping the items.

Please ensure you inspect goods carefully before signing for delivery. If the parcel appears visibly damaged, we recommend refusing delivery and informing us immediately.

Missing Items

If you believe any items are missing from your order, you must notify us within 2 working days of signing for the delivery. Reports received outside this period may not be accepted due to the limitations of courier and supplier reporting windows.

Upon notification, we will initiate an investigation, which may involve contact with third-party couriers, suppliers, or fulfilment partners. Please note that this process may take several working days to complete. We appreciate your patience while we work to resolve the issue as efficiently as possible.

Faulty Goods

If you believe any goods supplied are faulty, you must contact us as soon as reasonably possible after discovering the issue. Faulty items must not be used or further damaged once a fault is identified.

Upon notification, we may request further information or evidence to assist in assessing the issue. If the fault is confirmed following our investigation, we will either offer a replacement item or issue a credit note or refund, depending on the nature of the fault and the product.

We reserve the right to inspect returned items before agreeing to any remedy. Products that show signs of misuse, neglect, or damage caused after delivery may not be eligible for replacement or refund.

Cancellations, returns & refunds

Before returning any items, you must contact us by phone on 01543 572 776 or by email at info@fast-printed-packaging.co.uk to obtain authorisation and return instructions.

We do not accept returns for personalised products, unless the goods are found to be faulty. If, upon inspection, no fault is found or we believe the item has been deliberately damaged following delivery, you may be liable for all associated costs, including return postage, a reasonable administration fee, and the cost of reshipping the product back to you.

Cancellation and Refund requests prior to artwork approval are at our discretion, but all design/setup costs remain payable. If your order has already been approved and entered into production, it cannot be cancelled and no refund will be issued.

Refunds will only be made to the original card or bank account used for the purchase. Please note that refunds may take up to 7–10 working days to appear, in accordance with UK anti-fraud and anti-money laundering regulations.

Credit/Debit card chargebacks

We take chargeback fraud seriously. Initiating a chargeback with your card issuer without first contacting us to resolve the issue is strongly discouraged and may be considered misuse of the chargeback process.

In such cases, we will provide your card issuer with full evidence of the transaction, including all correspondence and proof of delivery or service, to support the legitimacy of the charge.

If we believe a chargeback has been raised fraudulently or in bad faith, we reserve the right to pursue the matter further, including legal recovery of funds and reporting to the relevant authorities.

Use of our websites and their features

By using our website and its associated services, you confirm your acceptance of these Terms & Conditions and agree to use the site only for lawful purposes.

We make every effort to ensure that the information, prices, product descriptions, and availability displayed on our website are accurate and up to date. However, we do not guarantee the absence of errors or omissions and reserve the right to correct any inaccuracies at any time without prior notice.

We may update or suspend access to the website temporarily or permanently, including the modification or withdrawal of any product or service offering, at our sole discretion and without liability.

From time to time, our site may contain links to external websites. These are provided for your convenience, and we have no control over their content. We accept no responsibility or liability for any loss or damage that may arise from your use of them.

Any unauthorised use of the site, including the introduction of malicious software, attempting to breach site security, or using automated systems to extract data, is strictly prohibited and may result in legal action.

Business Accounts

Due to the nature of our products, which are personalised and produced to order, we regret that we are unable to offer credit accounts to any customers. All orders must be paid for in full prior to production.

Force Majeure

If we are unable to perform our obligations to you, or can only do so at an unreasonable cost, due to circumstances beyond our control, we reserve the right to cancel or suspend those obligations without liability. Such circumstances may include, but are not limited to: acts of God, accidents, war, strikes, government regulations, national emergencies, transport delays, or difficulties in obtaining supplies.

Privacy

We value and respect your privacy. We never share your personal data with third parties, except those directly involved in the supply and delivery of your order. We operate in full accordance with the UK Data Protection Act and are registered with the Information Commissioner’s Office (ICO).

To fulfil your order, we may need to pass limited personal details (such as your name, delivery address, and contact number) to selected third parties, e.g. couriers or fulfilment partners. These parties are authorised to use your information solely for the fulfilment of your order and are not permitted to use it for marketing or unrelated purposes.

Email

Our primary method of communication is via email. It is your responsibility to provide a valid and regularly monitored email address at the time of ordering. Failure to do so may result in delays.

You must ensure your email system, including any spam filters or firewall settings, allows delivery from our domain names. We cannot be held responsible for missed communications due to incorrectly configured spam filters or invalid email addresses.

Cookies

From time to time, our web site may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive.

A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies are a normal part of web site functionality and do not damage your system. Unless otherwise stated, the cookies are used to ensure successful navigation through the site by passing required information from page to page.

We may use cookies to track patterns of behaviour of visitors to our site.

We only use cookies in a responsible manner and in accordance with the UK Data Protection Act 1998.

For more information on cookies, visit www.aboutcookies.org

Mobile Terms of Service

The Fast Printed Packaging mobile message service (the ‘Service’) is operated by Fast Printed Packaging (‘Fast Printed Packaging’, ‘we’, or ‘us’). Your use of the Service constitutes your agreement to these terms & conditions (‘Mobile Terms’). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Fast Printed Packaging’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fast Printed Packaging through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Fast Printed Packaging. Your participation in this programme is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to FPPackaging or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fast Printed Packaging mobile message programmes and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programmes by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to FPPackaging or email info@fast-printed-packaging.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Our Websites

All web site content including text, graphics, images, button icons, logos, audio/video clips and software is the property of Fast Printed Packaging or its content suppliers and is protected by international copyright law. You may not use this content without written permission from the content owner.

Use of our websites and their features

All rights, including copyright, in the content of our web pages are owned and controlled by Fast Printed Packaging or our suppliers.

In accessing Fast Printed Packaging owned web sites, you agree to be bound by the terms & conditions as set out in this document. If you are not in agreement, you should terminate your use of the site forthwith.

Individual users are granted permission to download pages and store them temporarily without alteration for the purpose of viewing on a personal computer or other device and to print pages for the sole purpose of viewing or reading them. The permission to download and print pages does not allow the material or any part of it to be incorporated into another web site or other publication and commercial use of any material contained herein is expressly prohibited.

Many of our web sites have standard features such as detailed product information and shopping carts. They also have advanced features that allow you to check the status and history of your orders, update your personal details, quick ‘Buy Now’ options, online forums etc. While we perform reasonable tasks to ensure the features are easy and secure to use, it is your responsibility to ensure you are aware of how to use these features and of any potential security issues. We cannot be held responsible if any incorrect use that results in an error. For example, incorrect delivery address being specified, personal details being disclosed within a forum or other public area or not having read the full product description before placing an order.

The technical and design contents of our websites are updated on a regular basis. The design may change, new features may be added and others removed. If you are unsure how to use any features of our websites, please contact us for guidance before using the website.

Some of our websites allow you to leave product reviews, contribute to forums and get involved in other social networking activities. If you decide to use these features, please be considerate. Any comments/entries must not contain abusive or defamatory language, anything illegal, be in breach of copyright, used to promote other activities or businesses or used to publish anything a typical user may find offensive. You are entitled to express your opinion, but it must be factual and relevant. As operator and owner, we are responsible for anything published on our websites and therefore may delete or edit anything without notice. To ensure the continued availability of these features, anyone in breach of these rules may have their account suspended without notice.

Compilation

The collection, assembly and arrangement i.e. compilation of all the content is the exclusive property of Fast Printed Packaging its suppliers and protected by international copyright law.

Company VAT Number: GB921930535

Company Registration Number: 5884771