Privacy Policy

Fast Printed Packaging ("we", "our", "us") is a trading name of Mailcoms Limited and is committed to protecting and respecting your privacy.

This policy (together with our Terms & Conditions and any other documents referred to in it) outlines the basis on which we collect, use, and protect your personal data. By using fast-printed-packaging.co.uk, you agree to the practices described in this policy.

Data Controller Fast Printed Packaging is a trading name of Mailcoms Limited, which is the data controller for the purposes of the UK GDPR. Mailcoms Limited is a company registered in England and Wales (Company No. 05884771). Our correspondence address is: Fast Printed Packaging, Units 7-8 Primary Point, Progress Drive, Cannock, Staffordshire, WS11 0JF.

Information We Collect

Information you provide to us: This includes details submitted via forms on our website, email, phone, or other correspondence. It may include your name, address, email, phone number, payment details, and artwork files.

Payment Processing: Payments are handled by Stripe, PayPal, GoCardless and Klarna. We do not store sensitive payment details on our servers. Stripe, PayPal, GoCardless and Klarna each have their own privacy policies. Manual card details taken over the phone are destroyed after processing.

Information we collect automatically: When you visit our website, we collect technical and usage data such as IP address, browser type, referring pages, time spent on site, and actions taken. We use Google Analytics to improve user experience.

Information from third parties: We may receive information from partners or service providers for order fulfilment, payment processing, or analytics. This data is used only for the purposes outlined in this policy.

Cookies Our website uses cookies to improve functionality and user experience. For details, please refer to our Cookie Policy.

How We Use Your Information

• To fulfil orders and provide services you request.
• To manage customer service queries.
• To send service or promotional communications (with your consent).
• To improve our website and marketing efforts.
• To meet legal and regulatory obligations.

Sharing Your Information

We may share your information with:

• Payment processors (Stripe, PayPal, GoCardless & Klarna).
• Delivery partners and subcontractors.
• Advertising and analytics providers (non-identifiable data).
• Authorities, if legally required.
• Buyers in the event of a business sale or merger.

We do not sell your data to third parties. SMS opt-in data is never shared.

Data Transfers Your data may be transferred outside the UK/EEA. In such cases, we ensure adequate protection in compliance with applicable law, such as using approved Standard Contractual Clauses or transfers to countries deemed to offer adequate protection.

Data Security We implement appropriate technical and organisational security measures, including SSL encryption. While we strive to protect your data, transmission over the internet is never completely secure and is done at your own risk.

Your Rights You have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion (in certain cases).
• Object to processing.
• Restrict processing.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at info@fast-printed-packaging.co.uk.

Data Retention We retain basic customer and transaction data for up to six years for legal and tax reasons. We may anonymise data for analytical purposes beyond this period.

Marketing Communications You may receive marketing emails or texts if you've opted in or are an existing customer. You can unsubscribe at any time using the link in our communications or by contacting us.

We do not share personal data with third parties for marketing without your explicit consent.

External Links Our website may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting any data.

Policy Updates Any updates to this policy will be posted on this page. We encourage you to check back periodically.

Contact For questions or concerns about this policy or how we handle your data, please contact us at info@fast-printed-packaging.co.uk.