Cancellations, Returns & Refunds

Before returning any items, you must contact us by phone on 01543 572 776 or by email at info@fast-printed-packaging.co.uk to obtain authorisation and return instructions.

Personalised items are non-refundable and/or non-exchangeable so we advise all customers to order a sample to ensure the product is suitable.

Cancellation and Refund requests prior to artwork approval are at our discretion, but all design/setup costs remain payable. If your order has already been approved and entered into production, it cannot be cancelled and no refund will be issued.